REFUND AND Return Policy

Cancellation prior to delivery:

Once an order is placed  and your order is confirmed your purchase is sent to our courier service. The courier service will contact you prior to delivery which is in  6-12 days and if you are unable to take your delivery we can arrange for further delivery within 8 days but if you are not happy with this and would not be refunding as we only make beds to meet our customers needs and are custom made so we cannot further resell them. If our company does not meet the delivery time scale within 6-12 days delivery and you would like to be refunded  You will be refunded on the card or payment method that you used to place your order. 

Damaged or Faulty goods:

Any delivery should be checked for any visible damage before signing the delivery note when your product is delivered and you should refuse the delivery and inform us straightaway so we can further send out you the product in the best condition that it was sent out at from our warehouse. 

If any item is taken by the delivery driver and before opening is damaged the customer will have to pay the charge of £80.

 If the product is seen to be damaged once opened we will need to told and also if any parts missing then we should be informed straight away so we can arrange a  refund  when  necessary or our company will sort out any exchange if you have a valid reason such as our company mistake otherwise they will be a charge and if any parts are missing we will ensure they reach you as soon as possible without any delay with a sincere apology and also a further discount for any next product you buy from our company.

  • Refund policy

  • Please make sure before placing a order you measure your stairs  ,hallway and also your space as our company only makes these beds  on your customised request of the size ,colour and style and these beds cannot be sold again so we will not be giving you  a refund or doing any sort of exchange. 
  • If their is a error from us then we will sort that out and if you wish we will give a full refund or do any exchange.

All refunds will be given on the card or payment method that you used to place your order if needed.